Privacy Policy

Last updated: September 15, 2026

Satrangee ("we", "us", "our", or "Satrangee") is the trade name under which Swadeshi Retail Company operates this website and online store.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, browse our products, create an account, place an order, make a purchase, communicate with us, or otherwise use our services (collectively, the "Services").

Our Services are powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone/mobile number

• WhatsApp contact information, where you choose to communicate with us through WhatsApp

Order and Transaction Information

This may include:

• Products purchased, returned, exchanged, or cancelled

• Order numbers

• Order history

• Transaction details

• Shipping and delivery information

• Payment status

• Discount codes and promotional information

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers and other payment partners.

We may receive information such as payment confirmation, transaction status, payment method, and related transaction details. We generally do not have access to or store your complete card number, CVV, UPI PIN, banking password, or other authentication credentials used by your payment provider.

Account Information

If you create an account, we may collect information such as:

• Username

• Email address

• Password

• Account preferences

• Account settings

Communications

If you contact us, we may collect the information contained in your communication, including your name, email address, phone number, order details, and any information you voluntarily provide.

Device and Technical Information

When you access our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Approximate location derived from technical information

• Unique device identifiers

• Website interaction information

Usage Information

We may collect information about how you interact with our website, including:

• Pages visited

• Products viewed

• Products added to your cart or wishlist

• Search activity

• Referring websites

• Date and time of visits

• Website navigation and interaction information

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

For example, when you:

• Create an account

• Place an order

• Subscribe to communications

• Contact customer support

• Submit a form

• Participate in promotions

• Leave a product review

• Communicate with us through email, phone, WhatsApp, or other channels

Automatically Through Our Services

We may automatically collect certain information when you browse or use our website through cookies, pixels, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services on our behalf, such as payment processing, shipping, analytics, website hosting, customer support, fraud prevention, and marketing services.

From Third Parties

We may receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use information to:

• Process and fulfil orders

• Process payments

• Arrange shipping and delivery

• Process returns, refunds, and exchanges

• Maintain customer accounts

• Provide customer support

• Remember your preferences

• Improve our products, website, and services

• Provide a personalized shopping experience

• Recommend products that may be relevant to you

Marketing and Advertising

Where permitted by applicable law and subject to your preferences, we may use your information to:

• Send promotional emails or messages

• Inform you about products, offers, sales, and promotions

• Display advertisements

• Measure advertising performance

• Provide personalized marketing

You may opt out of promotional communications at any time by using the unsubscribe option included in marketing communications or by contacting us.

Security and Fraud Prevention

We may use information to:

• Protect our website and customers

• Detect and prevent fraudulent transactions

• Investigate suspicious activity

• Prevent unauthorized access

• Protect against unlawful or malicious activity

Communication

We may use your information to:

• Respond to your enquiries

• Provide customer service

• Send order confirmations

• Send shipping and delivery updates

• Send refund or return updates

• Communicate important information relating to your account or purchases

Legal and Regulatory Compliance

We may process personal information where necessary to:

• Comply with applicable laws and regulations

• Respond to lawful requests from government authorities

• Enforce our Terms and other policies

• Protect our legal rights

• Resolve disputes

• Prevent or investigate unlawful activity

4. How We Share Personal Information

We may disclose personal information where reasonably necessary to provide our Services, operate our business, comply with legal obligations, or protect our rights.

This may include sharing information with:

Shopify

Our website is hosted and powered by Shopify. Shopify may process personal information in connection with providing its services to us.

You can learn more about Shopify's privacy practices through the Shopify Privacy Policy.

Payment Service Providers

We may share information necessary to process payments with payment gateways and payment service providers, including PayU and other payment providers that we may use from time to time.

These providers process payment information according to their own privacy policies and applicable laws.

Shipping and Delivery Providers

We may share information such as your name, phone number, shipping address, and order details with courier, logistics, shipping, and fulfilment providers so that your order can be delivered.

Technology and Service Providers

We may share information with service providers that assist us with:

• Website hosting

• Data analytics

• Customer support

• Cloud storage

• Fraud prevention

• Marketing

• Advertising

• Website functionality

• Technical services

Business and Marketing Partners

Where permitted by applicable law, we may share information with advertising and marketing partners to help us promote our products and measure the effectiveness of our marketing.

Legal Requirements

We may disclose information when required or permitted by applicable law, including in response to lawful government requests, court orders, legal proceedings, or to protect the rights, safety, and property of Satrangee, Swadeshi Retail Company, our customers, or others.

Business Transfers

If our business is involved in a merger, acquisition, restructuring, sale of assets, insolvency, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

• Keep products in your shopping cart

• Remember preferences

• Maintain login sessions

• Understand website traffic

• Analyze website performance

• Improve website functionality

• Personalize content and advertising

• Measure marketing performance

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Third-Party Websites and Services

Our Services may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.

If you follow a third-party link or use a third-party service, that third party's privacy policy and terms will apply to your interaction with that service.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

7. Relationship With Shopify

Our online store is hosted on Shopify.

Shopify may collect and process information about your use of our website in accordance with its own privacy practices.

You can review Shopify's consumer privacy information through its official privacy resources.

8. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us using the details provided below so that we can review the request and take appropriate action where required by law.

9. Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services

• Complete transactions

• Maintain business and transaction records

• Comply with legal and regulatory obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate information

• Requesting deletion of personal information, subject to applicable legal requirements

• Withdrawing consent where processing is based on consent

• Opting out of promotional communications

• Requesting information about how your personal information is processed

To exercise applicable rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you have provided consent or where otherwise permitted by applicable law, we may send you promotional communications regarding our products, offers, sales, and services.

You can unsubscribe from promotional emails using the unsubscribe link included in the relevant communication.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, refund information, or important account notifications.

13. International Data Transfers

Some of our service providers, technology providers, payment providers, analytics providers, or other business partners may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Contact

If you have any questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns regarding the handling of your personal information, you can contact us using the details below.

Trade Name: Satrangee

Legal Entity Name: Swadeshi Retail Company

Legal Email: swadeshiretail2018@gmail.com

Customer Care Email: support@satrangee.org

Business Enquiry Email: business@satrangee.org

Phone: +91 91473 28305

WhatsApp: +91 91473 28305

Location: Kolkata, West Bengal, India

Signing Authority: Sumita Upadhyay

Signing Authority Phone Number: 9831810072