TERMS OF SERVICE

Last updated: September 15, 2026

OVERVIEW

Welcome to Satrangee. The terms "we", "us" and "our" refer to Satrangee, the trade name under which Swadeshi Retail Company operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Satrangee is powered by Shopify, which enables us to provide the Services to you.

Legal Entity Name: Swadeshi Retail Company
Trade Name: Satrangee
Location: Kolkata, West Bengal, India
Legal Email: swadeshiretail2018@gmail.com
Customer Care: support@satrangee.org
Business Enquiries: business@satrangee.org
Phone / WhatsApp: +91 91473 28305

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide to us is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Satrangee reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Satrangee confirms acceptance.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as Satrangee may be unable to accommodate cancellation requests after an order is accepted.

In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return, exchange, and refund solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation.

Unless otherwise expressly stated, applicable shipping charges and taxes will be displayed during the purchasing process or otherwise communicated to you where applicable.

Prices posted in our online store may be different from prices offered in physical stores or in online or other stores operated by third parties.

We may offer promotions on the Services from time to time that may affect pricing and that may be governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct, and complete and that you are duly authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery are subject to our Shipping Policy.

Our standard shipping timeline is 5–7 working days, except public holidays and Sundays.

Delivery times may vary depending on the shipping destination, courier availability, weather conditions, operational circumstances, and other factors beyond our reasonable control.

We are not liable for shipping and delivery delays caused by circumstances outside our reasonable control.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Satrangee, Swadeshi Retail Company, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent, except where permitted by applicable law.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting you any license or other rights under any patent, trademark, copyright or other intellectual property of Satrangee, Swadeshi Retail Company, Shopify or any third party.

Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved.

Satrangee's names, logos, product and service names, designs, and slogans are trademarks of Satrangee, Swadeshi Retail Company, or their respective licensors, where applicable. You must not use such trademarks without prior written permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have control over or input into.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools to the extent permitted by applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of any products, services, resources, or content on third-party websites, to the extent permitted by applicable law.

Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Satrangee is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our Store are made directly with Satrangee and its operating legal entity, Swadeshi Retail Company.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Satrangee, including any injury, damage, or loss resulting from purchased products or services.

You hereby release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Satrangee, except to the extent such exclusion or release is prohibited by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed on our website.

You can view our Privacy Policy here:

https://satrangee.org/policies/privacy-policy

Certain personal information may also be subject to Shopify's privacy practices.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve its services.

Information you submit to the Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside, where necessary to provide the Services.

Please review our Privacy Policy for more details about how we, Shopify, and our service providers use personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use, subject to applicable law.

We may use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under these Terms.

You also represent and warrant that:

1. You own or have all necessary rights to the Feedback.

2. You have disclosed any compensation or incentives received in connection with your submission of Feedback.

3. Your Feedback complies with these Terms and applicable law.

We are under no obligation to maintain your Feedback in confidence, pay compensation for your Feedback, or respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, infringing, or otherwise objectionable or in violation of these Terms.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.

You are solely responsible for any Feedback you submit and its accuracy.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order, subject to applicable law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any applicable law, regulation, rule or local ordinance;

(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm our employees, representatives, customers, or any other person;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;

(g) to transmit or procure the sending of any advertising or promotional material, including spam or other similar solicitation;

(h) to impersonate or attempt to impersonate any person or entity; or

(i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services or may harm Satrangee, Swadeshi Retail Company, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or other malicious code;

(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services except as expressly permitted;

(c) collect or track the personal information of others without authorization;

(d) spam, phish, pharm, or pretext the Services;

(e) use automated systems or processes to access the Services in a manner that violates applicable laws, these Terms, or technical restrictions imposed by us or our service providers; or

(f) interfere with, bypass, or circumvent security or authorization features or other measures employed to protect the Services.

We reserve the right to suspend, disable, or terminate access where we reasonably determine that these Terms have been violated, subject to applicable law.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services.

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device without direct supervision.

No Agent may access, use, or interact with the Services in violation of applicable law, these Terms, or technical restrictions communicated by us.

We may limit, including by technical measures, whether and how an Agent accesses, uses, and interacts with the Services.

Agents must not conceal or misrepresent their automated nature or circumvent security measures, CAPTCHAs, access restrictions, or other technical safeguards.

SECTION 15 - TERMINATION

We may terminate or suspend your access to the Services, in whole or in part, where permitted by applicable law, including where you violate these Terms.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination to the extent applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes.

We do not warrant the accuracy, completeness, or usefulness of this information except where required by applicable law.

Any reliance you place on such materials is at your own risk.

EXCEPT AS EXPRESSLY STATED BY SATRANGEE OR AS REQUIRED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SATRANGEE, SWADESHI RETAIL COMPANY, AND THEIR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, INCLUDING SHOPIFY AND ITS AFFILIATES WHERE APPLICABLE, SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS, INCLUDING LOSS OF PROFITS, REVENUE, SAVINGS, DATA OR BUSINESS OPPORTUNITY, EXCEPT WHERE SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Satrangee, Swadeshi Retail Company, and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims, losses, damages, liabilities and reasonable expenses arising from your violation of these Terms, applicable law, or the rights of a third party, or from your misuse of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

The remaining provisions shall continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior or contemporaneous agreements, communications and proposals relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, except where otherwise permitted by applicable law.

We may transfer, assign, or delegate these Terms and our rights and obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of India, without prejudice to any mandatory consumer protections or other rights available under applicable law.

Subject to applicable law, courts located in Kolkata, West Bengal, India shall have jurisdiction over disputes arising from or relating to these Terms or the Services.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, to the extent permitted by applicable law, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of material changes where required by applicable law.

Your continued use of or access to our Services following the posting of changes to these Terms of Service constitutes acceptance of those changes, subject to applicable law.

CONTACT INFORMATION

Trade Name: Satrangee
Legal Entity Name: Swadeshi Retail Company
Legal Email: swadeshiretail2018@gmail.com
Customer Care: support@satrangee.org
Business Enquiries: business@satrangee.org
Phone: +91 91473 28305
WhatsApp: +91 91473 28305
Location: Kolkata, West Bengal, India
Signing Authority: Sumita Upadhyay
Signing Authority Phone: 9831810072

Privacy Policy: https://satrangee.org/policies/privacy-policy
Refund Policy: https://satrangee.org/policies/refund-policy